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"Really straightforward from start to finish with excellent customer service and hand holding through..."
"There was always a person on the other end of the phone if you needed a question or query answered ,..."
"VERY HELPFUL AND PROFESSIONAL, WOULD CERTAINLY RECOMMEND."
"Professional & expedient"
"Very helpful service, Friendly staff that go out of their way to help you make the right choice"
"Helpful staff who answered all questions via phone or email, delay acquiring vehicle but valid reaso..."
"Great customer service and communication. Prompt response to any queries."
"Very prompt and helpful service as always."
"Very good and prompt service. Thank you."
"The agent I dealt with was very timely and professional and importantly patient with me and my chang..."
"Excellent customer service. Friendly and helpful."
"I have never leased before and have been amazed at how easy it has been. It took less than 3 weeks f..."
"Car was delayed by a few weeks and i found the members of staff i dealt with a little incompetent. F..."
"Delivery date was not as initially stated.<br/>The date changed from Mid October to Early December a..."
"Very good. Kept well informed. Car arrived on agreed day and we are very happy with it. Jody has bee..."
"Excellent staff and very helpful"
"Second car leased so very easy to do."
"Excellent service, love my new Audi S3. A hassle free experience."
"From first contact through to obtaining my chosen vehicle. I found the process very efficient, enjoy..."
"Good service. Prompt response to queries. Fast and pain free!"
Car leasing can be complicated - we understand that. So below is a list of some abbreviations or words you may come across that lack an explanation. We try to keep our use of jargon to as close to zero as possible, but just in case you come across any we have compiled a handy list for you -
PCH - Personal Contract Hire or more commonly known as car leasing. This is what we call what the agreement is.
BCH - Business Contract Hire or more commonly known as car leasing. This is what we call what the agreement is.
PCP - Personal Contract Purchase. This is the agreement where the driver owns the car at the end.
Balloon Payment - Typically a larger payment at the end of the contract.
MPG - Miles per gallon. A measure of how much fuel a car uses.
G/km - A measure of vehicle emissions.
VAT - Value added tax. Currently 20%.
Road Fund License - More commonly known as car tax.
Initial Payment - What the first payment will be. Not to be confused with deposit. Non refundable.
Arval - A finance company
Lead time - The time between making an order and taking delivery.
Non/Spec Amendable - If the car is not spec amendable it means it has been built and can't be changed. If it is spec amendable we can customise it for you.
Documents - Proofs and information we need.
Dealer - The place where the car is at
Admin/doc Fee - For details on this click here.
Total Repayable - How much you will pay as a total. More details here.
Bedroom Broker - An individual brokering leasing deals. May not be regulated and risky.
Initial Payment - Your first payment to the finance company. Not a deposit. More details here.
Contract Length - How long you will be leasing the car for. Typically 24, 36 or 48 months. More details here.
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