All Car Leasings Customer Reviews

95%Of our customers give us good ratings
Date Score Customer comment
8th Nov 2017 Excellent All round good service
8th Sep 2017 Excellent Quality service right from the start. Clear lines of communication. Helpful throughout the process. Had a small issue with the ordered car specification but the team was made every effort to contact the dealer and get it right. Job well done, keep it up
25th Aug 2017 Good good reliable service - one or two minor hic-cups probably with the finance company more at fault
14th Aug 2017 Good ..
10th Aug 2017 Good Great and prompt service. Car was delivered on time. Great after care service.
10th Aug 2017 Excellent Paul and the team at all car leasing offer an amazing service, quick reponse times and great knowledge of the vehicles they lease. Couldnt of asked for more. Thanks to all the team.
7th Aug 2017 Excellent Great service.
6th Aug 2017 Excellent First time leasing a car in my life, was sceptical of the process after reading numerous reviews from different websites. However this has been very simple from start to finish, being kept up to date the whole time.My car is exactly as I wanted and the communication throughout has been brilliant. I would definitely recommend all car leasing and will be using them again in the future.
2nd Aug 2017 Excellent Excellent service from start to finish Made an on-line enquiry on the Sunday evening & got a call back the next day with some very competitive prices Within two weeks I had taken delivery of my new Mercedes GLC with updates all the way through & even a call afterwards to make sure I was happy with carWould not hesitate to recommend this company & would happily use again
1st Aug 2017 Average Slow to deliver vehicle. Vehicle took 4 months from time of order, when initially advised 2/3 months at point of order. Appreciate that delay is not due to ACL but the manufacturer, however ACL must take responsibility being the middle man/sole point of contact. Very happy with the service received throughout the process from ACL, particularly Jody who was more than helpful and showed tremendous patience with me! Car is fantastic and very happy with the delivery of the vehicle.
25th Jul 2017 Excellent Prompt delivery and very good service
21st Jul 2017 Excellent Very prompt and responsive service.
17th Jul 2017 Excellent Very helpful, prompt service.
14th Jul 2017 Good The whole experience was good from initial enquired throuhht to completion. The only minor hiccup was the person I dealt with at the initial equity left the company.
27th Jun 2017 Excellent Easy process, very efficient. Couldn't be improved. Would definitely use again.
20th Jun 2017 Excellent Just a brilliant service from start to finish.
26th May 2017 Excellent Great service and quick response times. Always looking to help across departments.
8th May 2017 Excellent Great service, hassle free and good communications. Would recommend.
3rd May 2017 Excellent Ever helpful team at allcar leasing. Would highly recconmend them
10th Apr 2017 Good Hard work at the beginning but got there in the end and driver pleased. Agent tried hard.
28th Mar 2017 Excellent Have used this company for a number of years now. Always seem to be able to get what it is required. Helpful, friendly staff.
27th Mar 2017 Excellent Everything went really smooth, from making the first contact, placing the order to receiving the vehicle. Couldn't have asked for better service. Thanks to everyone at All Car Leasing.
25th Mar 2017 Average The offer proposed by Matt (what the car was and at what price) was excellent. Sadly, that's where my satisfaction ended, looking back. Once you've agreed to proceed the sales team leave and you're passed to another member of the team. Your previous contact disappears completely, never to be seen again. We had originally been told the car would be delivered on march 1st but the evening (16:30) before we where told that it wouldn't be coming with no eta available. It took 2 weeks to arrive with little help available from ACL who did a good job of passing the blame to Mercedes and therefore 'not knowing' any more. Looking back we where never given a breakdown of what would happen in terms of payment and when, who to liaise with on that (not all car leasing apparently) no documents to explain the maintenance package and what it covers or who to contact on any occasion we needed such. There's plenty more I could add but having taken up so much of my time in the last 4 weeks I'd rather not. Disappointed to say I'm disappointed in ACL. The only person I really dealt with was Jody. She was excellent but can only do so much under the procedure which ACL puts in place in terms of the process.
21st Mar 2017 Good Second time using Allcarleasing, first time was perfect! Unfortunately I was dealt with by a member of staff that left the part way through the transaction and didn't communicate everything they needed to before leaving. That is being a little picky on my side, but it did detract from the absolutely perfect experience that I had last time. Damn good service other than that though, highly recommend them and will use again :)
17th Mar 2017 Good Things went smoothly - Tom matched another very good quote and was very responsive. I felt the service for delivery of the car was not upto the mark. It was delivered to me at an unwanted time of the day with driver throwing attitude when asked for my car to be washed and cleaned before i take the delivery. All in all, if you get a good deal in terms of monthly rental from All Car leasing, you wont be disappointed with the Car!
27th Feb 2017 Excellent Really straightforward from start to finish with excellent customer service and hand holding throughout. My first lease car. Fantastic!
19th Feb 2017 Excellent There was always a person on the other end of the phone if you needed a question or query answered , both Nick and Jody usually answered quickly or called back in minutes if unavailable , found them both pleasant to deal with and they made the process of leasing quite easy, i would recommend allcarleasing and would use them again.
6th Feb 2017 Good Professional & expedient
6th Feb 2017 Excellent Very helpful service, Friendly staff that go out of their way to help you make the right choice
5th Feb 2017 Good Helpful staff who answered all questions via phone or email, delay acquiring vehicle but valid reason given otherwise would of been 5star
31st Jan 2017 Excellent Great customer service and communication. Prompt response to any queries.
30th Jan 2017 Excellent Very prompt and helpful service as always.
19th Jan 2017 Excellent Very good and prompt service. Thank you.
11th Jan 2017 Excellent The agent I dealt with was very timely and professional and importantly patient with me and my change of minds.
9th Jan 2017 Excellent Excellent customer service. Friendly and helpful.
23rd Dec 2016 Excellent I have never leased before and have been amazed at how easy it has been. It took less than 3 weeks from looking online to having my lovely car delivered.
22nd Dec 2016 Average Car was delayed by a few weeks and i found the members of staff i dealt with a little incompetent. For example i was sent the wrong information on my initial papers so they had to send them again for me to re sign. Then my email communication with jody was littered with errors. Most importantly when she gave me the wrong regestration number for my car resulting in me having to alter my insurance policy before i could drive car. Overall i am happy with car in the end but service could have been better.
22nd Dec 2016 Average Delivery date was not as initially stated.The date changed from Mid October to Early December and then Mid December.For a first time lease, it wasn't the most enjoyable experience
19th Dec 2016 Excellent Very good. Kept well informed. Car arrived on agreed day and we are very happy with it. Jody has been patient about getting the Registration number correct on the insurance certificate, and that should be with her this week.
19th Dec 2016 Excellent Excellent staff and very helpful
14th Dec 2016 Good Second car leased so very easy to do.
12th Dec 2016 Excellent Excellent service, love my new Audi S3. A hassle free experience.
10th Dec 2016 Excellent From first contact through to obtaining my chosen vehicle. I found the process very efficient, enjoyable and handled in a professional but approachable fashion.
8th Dec 2016 Excellent Good service. Prompt response to queries. Fast and pain free!
26th Nov 2016 Excellent The ordering experience was very quick and accurate.
25th Nov 2016 Excellent Excellent , they did what they said
22nd Nov 2016 Excellent Had no problems at all, always answered any questions promptly.
20th Nov 2016 Excellent There was a small problem regarding vehicle availability but Tom and the team soon got it sorted.
20th Nov 2016 Excellent So easy, excellent communication.
19th Nov 2016 Excellent Quick and simple - excellent that all can be sorted via email. Makes everything much easier and quicker.
14th Nov 2016 Excellent we were more than happy with the service we received from this company. we found them easy to deal with and they delivered on time. we would certainly use them in the future.
14th Nov 2016 Excellent Great from start to finish!
13th Nov 2016 Excellent Everything went smoothly and delivery was on time
12th Nov 2016 Excellent First experience leasing a car and it was very painless. Car was a bit late coming but that was a dealer problem. I must say Jody Dale was amazing answered all questions and kept me in touch and kept me assured that all would be easy and not a problem to her. Ten out of ten Jody hope your still there in 3 years when am ready to change again. Gordon.
12th Nov 2016 Excellent First class to deal with
11th Nov 2016 Good Car arrived on time, quick delivery. Thanks
9th Nov 2016 Excellent Great communication and attention to detail, thanks.
8th Nov 2016 Excellent Very friendly and efficient service.
6th Nov 2016 Excellent The service from Allcarleasing was first class with good communication throughout the ordering process. I will definitely use Allcarleasing again.
4th Nov 2016 Excellent Best I have used yet,understanding, supplied on time Very pleasant to deal with,
1st Nov 2016 Excellent The ordering process was easy and quick
30th Oct 2016 Excellent My first 2 year lease with Allcarleasing has just ended & without hesitation i contacted Nick Jones & as normal he beat all quotes I'd received off other companies & even got the colour i wanted.My new Golf GTD was delivered on time & the whole process was so easy as normal. Do not hesitate to call them !
28th Oct 2016 Excellent Nicki and team have been very helpful and prompt with their service
27th Oct 2016 Excellent I would recommend Tom and his team because the service i have received has been second to none.From the time i sent an initial email inquiry to the delivery of my new vehicle the communication has always 100%, The team always answered any queries in detail and were always helpful and responsive.The delivery driver was very helpful explaining all the details of the vehicle.I would recommend All Car leasing without hesitation.Well Done
24th Oct 2016 Excellent Very easy from start to finish.Everyone I spoke to was very helpful and friendly Would definitely recommend
24th Oct 2016 Excellent Very good service from the start and would use in the future and also would highly recommend
23rd Oct 2016 Good Hard work getting there from the original advertisement but got there in the end due to your persistence. I have never found leasing a car from the web as an easy and pain free experience. Don't know how you can make it easier for the purchaser?
21st Oct 2016 Excellent Service was excellent. Good communication at all stages, -and very easy to deal with
19th Oct 2016 Excellent Second time using All Car Leasing and both experiences have been great from the initial enquiry.
18th Oct 2016 Excellent Simple, straightforward and super quick!
17th Oct 2016 Good Very easy and simple. Feedback throughout the process and delivery arranged for a suitable time/date/location.
11th Oct 2016 Excellent This is my 2nd car from all car leasing it's find them a pleasure to do business with unbeatable prices .
5th Oct 2016 Excellent I provided them with all the information needed and it was a seamless after that. I've had no issues whatsoever, so I can'r recommend them enough.
4th Oct 2016 Excellent Very helpful and efficient throughout. recommended.
4th Oct 2016 Excellent Excellent service from start to finish. My situation was not a simple one to deal with but they worked hard and worked it out for me. Highly recommended and I will use them again.
4th Oct 2016 Poor Started well, but I had to prompt for updates and there was even around three weeks where I think they had forgotten about my application - I had to request them to do the next step.
3rd Oct 2016 Excellent Paper work is straight forward and All Car Staff are extremely helpful.
3rd Oct 2016 Excellent Having taken delivery of the car of my desire through Allcar leasing it was achieved with excellent service from Robin Southern, Jane Lambert & Mat CraggThis is the 3rd contract our company has taken out with Allcar Leasing and trust many more to followHighly recommended company
3rd Oct 2016 Excellent The process was handled smoothly and efficiently - I was informed of the progress and estimated times along the way. Highly recommended.
3rd Oct 2016 Excellent Brilliant from start to finish. Matt replied to my first email within an hour and carried on with prompt replys all through the order process, great price and order was completed within a couple of days of my first enquiry. I was kept up to date regarding delivery estimates etc. The car was delivered earlier than expected within 8 weeks of ordering.Overall very happy with the service and car (audi s3 sportback) and wouldn't hesitate recommending or using them again in the future.
3rd Oct 2016 Excellent excellent as always
3rd Oct 2016 Excellent Process of arranging a new lease and arranging delivery to coincide with collection of old vehicle was great. No problem.
3rd Oct 2016 Good Not the best at keeping you informed of progress, but a friendly, helpful team who don't make you feel like just another number. And the deal was highly competitive. :)
2nd Oct 2016 Excellent Great experience, and has beaten other major leasing company quotes. Very happy
2nd Oct 2016 Excellent all car leasing made everything really easy, and straight forward would and have recommended them to friends.
13th Sep 2016 Excellent Simple quick easy and value for money. Thanks
11th Sep 2016 Excellent Very pleased with the service. There was a bit of delay on the vehicle but this was done to the dealer. Very professional and wold definitely use them again.
11th Sep 2016 Excellent Very impressed with Allcarleasing - good choice of cars, great finance and really simple process. I would highly recommend these guys. John.
9th Sep 2016 Excellent Amazing service from start to finish, started speaking to Robin, he was great and then a lovely lady by the name of Jane, who was sorting out the delivery of my 420 m sport, could not happier, thanks all car leasing.
19th Aug 2016 Good The car on offer was not available immediately I responded and I was offered inferior cars for the price of the car on offer. I was able to obtain the same car as that on offer at the same price by insisting all car leasing found one from elsewhere in the country.
12th Aug 2016 Excellent Very straight forward and everyone very helpfull
12th Aug 2016 Excellent Excellent, seamless service from Nick and Megan. Nick got me a brilliant deal and I am so happy with the car. Would highly recommend this company. Thanks!
12th Aug 2016 Excellent Always extremely helpful. Replies to questions are answered promptly and with patience even if the enquirey seems a bit simple! This is now my third car through Allcarleasing and I am more than happy with everything they have done for me.
12th Aug 2016 Excellent Dealt with ACL for a number of years [8/9 ] and have always had a great personal and professional service. Our company started with one car at the beginning we now have sourced 5 as our business has grown and we have plans to add two more in the next year and it would be very hard to go anywhere else when the service is at this level .Obliviously costs are important and although not the cheapest much like the products we manufacture you pay for what you get quality and reliability rarely come at the bottom end of a pricing structure.
12th Aug 2016 Excellent Excellent service - thank you.
12th Aug 2016 Excellent As Above
12th Aug 2016 Excellent Fast service from Matt Cragg
10th Aug 2016 Excellent Great service, hassle free, always updated!
8th Aug 2016 Good This is the third contract for leasing our cars with All Car Leasing and would not go anywhere elseFrom initial enquiry of renewing to delivery of vehicle the communication and service is first class
8th Aug 2016 Good Professional service at affordable prices.
6th Aug 2016 Good Easy to order and helpful however slightly frustrating experience regarding delivery.
3rd Aug 2016 Excellent The service provided was very good and im overjoyed with the car
1st Aug 2016 Excellent The whole process went through very smoothly due to amazing staff who answered all my questions and dealt efficiently and politely with all questions I had.I would recommend to anyone wanting to lease a car.
1st Aug 2016 Excellent Very good
1st Aug 2016 Excellent Easy service to deal with and use
1st Aug 2016 Excellent Very prompt and well organised.
31st Jul 2016 Poor Still awaiting answers to my question a fully loaded gla without electric seats is not practical as when we leased the car the spec included electric seats no one now seems interested the model is also not the latest model so we have been given an out of date vehicle ?? Get me an answer as we are. Paying full price for a sub standard vehicleService initially was excellent but since has been very poorKen Walton
31st Jul 2016 Good Car arrived on schedule
31st Jul 2016 Excellent Got a great deal on a car the process was very easy and car was delivered on the date I chose. I would recommend Allcar leasing to family and friends.Excellent service
31st Jul 2016 Excellent I have had a fabulous experience with All car leasing and will definitely use them again. I got a fantastic deal which beat anywhere else and I love my new car!
29th Jul 2016 Good Easy to use website,good service, good price
9th May 2016 Excellent Really simple, friendly service. If I had to put one negative point it would be that I was caught out by the double payment initially after a month or so. Maybe it could have been explained clearer but it could possibly have just been me not understanding how the catch up payment worked.
7th May 2016 Good Kept me informed on delivery date. Pleasant to chat to and prompt with email replies..
1st Apr 2016 Excellent Both Tom and Megan made the experience stress free with plenty of updates and feedback. I particularly want to thank Tom for answer all of my many questions in a professional and honest way and for getting me such a great deal. Thanks Tom!
29th Mar 2016 Bad Ordered in January got the car in March were told it would be a couple of weeks wait so rented a car at £25 a day had the thing for nearly 10 weeks Constant delays mixed messages not happy with the service at all If we were told it was going to be a 10 week wait we would have gone else ware and saved a fortune no apology no compensation really bad taste in my mouth wouldn't use again
29th Mar 2016 Good Process took longer than expected, however the product itself and the price I am happy with.
29th Mar 2016 Excellent Received an excellent service, vehicle arrived a day later so Megan had the delivery driver fill the tank and sent £50 gift voucher for the inconvenience, I couldn't ask for more.
29th Mar 2016 Good Made an initial enquiry about another vehicle as have used this company previously. Were unable to assist with the first choice but did come up frumps with another order which was cancelled with a higher spec for the same price.
26th Mar 2016 Excellent Both Nicholas Troy and Megan Goodwin were extremely helpful with getting the company care lease set up. They were very efficient thoughout the entire process - making it a smooth process for me (during my busy schedule).
26th Mar 2016 Excellent Nicholas was really helpful and kept in communication. It was his level of communication which meant I chose this company over others.
26th Mar 2016 Good Good
6th Mar 2016 Excellent Very good, efficient and friendly service. There is always someone to email or phone and the staff are very friendly, helpful and knowledgeable. This is the first time I've chosen to lease a car and it was very simple and easy to do.
28th Jan 2016 Excellent Great service, great experience! Would always recommend!
21st Jan 2016 Excellent Allcarleasing have been exceptionally helpful with getting the right deal for me. Nicholas Troy has explained the whole process from the beginning and given me the confidence to lease my first car from Allcarleasing.
6th Jan 2016 Excellent Having been my first time leasing a car, I did a vast amount of research prior to committing to Allcarleasing. The deal that I received (website special offer) was considerably cheaper than any other lease company by in excess of £75/month. I had read a huge number of reviews of various lease companies in order to give myself an idea of how long the process should take, as I had a deadline for when I needed the vehicle for, for work purposes, so it was imperative that whoever I chose micro-managed the process from start to finish. I am not suggesting that you will receive the same timescales as myself, but I wanted to give a guide as to how long each step took, and what was involved, so see below breakdown:Enquiry sent - 16/11/15Allcarleasing quoted - 16/11/15Quote authorised - 16/11/15Finance accepted and car reserved - 17/11/15**** Booking / Admin fee paid at this stageFinance docs received via email - 18/11/15Signed and returned finance docs via email - 19/11/15**Cooling period started (14 days) once docs had been confirmed as receivedVehicle delivered - 07/12/15As a novice to the whole process, I had no previous dealings to benchmark this against, but the more I read, I started to understand just how efficiently Allcarleasing had managed my requests from start to finish.The car arrived when promised, and delivered by a friendly chap in a clean condition with a full handover carried out. All documents were sent and explained thoroughly throughout.I cannot rate Allcarleasing highly enough. From what was a very daunting process initially, became a stress free breeze thanks to the swift and efficient way I was dealt with.Nicholas and Megan were fantastic and when my current lease is due for renewal, I will definitely have Allcarleasing at the top of my list for renewal.
4th Jan 2016 Excellent Prompt and helpful as always.
4th Jan 2016 Excellent Very helpful
4th Jan 2016 Excellent Excellent offers available, good value, quick and informative responses from operatives to my questions. Have recommended to several friends and family.
30th Dec 2015 Excellent Friendly and easy to deal with. Assisted in finding the best car for my requirements, on my original choice being no longer available.
30th Dec 2015 Excellent Excellent and efficient service from both Nick and Jane. I was very impressed and would highly recommend this company.
30th Dec 2015 Good Very good advisor - Alex
18th Dec 2015 Excellent No problems encountered. Sales staff (Jane Lambert) very efficient and courteous.
1st Dec 2015 Excellent Quick and efficient customer service. When there was a problem, they did not hide it and immediately presented a solution that worked. Polite and helpful and would definitely use them again.
25th Nov 2015 Excellent prompt and efficient service from start to finish, couldn't ask for any more, thank you
20th Nov 2015 Excellent Robin, who i've been dealing with has been very, very efficient despite a well known energy company playing havoc with my order! All in all so far (not received car yet) i have received a very satisfactory, speedy and informative service from you
19th Nov 2015 Good Overall the service I received was good and all queries were answered quickly. I am very pleased with the car. My only concern is the fact that credit searches are carried out and then you find out that they do not have the car that you initially applied for. This would appear to be the same with all leasing companies. I think that the companies should confirm that they have the car before applying credit searches.
19th Nov 2015 Excellent Greg Wilmot was excellent and really helpful in finding me the right car. thanks
18th Nov 2015 Excellent This process had all the makings of a 1* review. I ordered a VW Tiguan and expected it in 3 weeks; 6 weeks later, I didn't have it. However, it wasn't all car leasing's fault it was the supplier's. I emailed all car leasing on the Friday saying how upset I was and within 2 hours they called me and committed to find me another car. Four days later I was driving around in the latest E class Mercedes Big Pimpin' - I'm happy as a bunny - this is a 5* review all the way.
18th Nov 2015 Excellent Really good but you find out a bit late that it take 4 to 5 weeks fir delivery
18th Nov 2015 Good Trying to get an idea of availability was initially difficult but once that was sorted everything else so far has been really good.
18th Nov 2015 Excellent Really top notch customer service. Good communication
18th Nov 2015 Excellent Friendly and professional service very prompt in returning calls etc.
18th Nov 2015 Excellent Nothing was a problem and the pricing was competitive throughout.I'm sure i could have achieved a slightly cheaper deal by bouncing prices off brokers, but i was filled with confidence from the start and it has proven to be the right decision.