This depends on the type of contract taken but usually you can either hand the car back, extend the contract or purchase the vehicle from the finance company (dependent upon the funder).
We offer free UK mainland delivery to home or work. Collection depends on the type of contract taken. For contract hire or personal contract hire and contract purchase or personal contract purchase the finance company will collect the vehicle at the end of the contract unless you are purchasing the vehicle.
All vehicles include at least 12 months breakdown cover from the manufacturer although most manufacturers now offer 3 years cover fee of charge. Within the car or van book pack there will be an emergency number to contact day or night.
Yes, all vehicles include either 12 months or 3 years breakdown recovery, depending on the manufacturer. If an optional full maintenance contract is taken, breakdown is usually included as part of the contract for the full term.
If your contract included an optional relief vehicle then this can be arranged by calling the maintenance number provided by the finance company. Without a relief vehicle option a hire car can be arranged at preferential rates through the finance company.
If you included full maintenance in the contract you will receive a maintenance contact number from the finance company from which you can book the vehicle into a local approved garage. Upon request you may also be able to request free vehicle collection and delivery.
Full maintenance is available as an optional fixed monthly cost and includes all scheduled servicing as well as wear and tear items such as tyres, brakes, exhaust, battery and labour charges.
At the end of your agreement, your vehicle will need to be returned to the leasing company.
This leasing company will assess your vehicle to determine if your vehicle meets the agreed return condition as detailed in your lease agreement.
What area's will they assess and what do they look out for?
Damage This includes dents, scratches, stone chips etc
Cleanliness Is my car clean, tidy and free from rubbish etc
Wheels Wheel damage, tyre depth, tyre damage etc
Service History Has your vehicle been serviced in accordance with manufacturer guidelines
Has you vehicle had its MOT (if required)
Do you have completed a service book and documentation?
Vehicle Accessories Do you have all keys (including spare)
Do you have the locking wheel nut?
Do you have the spare wheel and tools?
As an industry, we follow guidance from the main representation for all the leasing companies, know as the British Vehicle Rental and Leasing Association (BVRLA)
The BVRLA produce a guide which illustrates what is and most importantly, what is not acceptable when returning a vehicle.
To obtain a copy for the guide, please email firstname.lastname@example.org with "Fair Wear and Tear" in the subject line.