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"There was always a person on the other end of the phone if you needed a question or query answered ,..."
"VERY HELPFUL AND PROFESSIONAL, WOULD CERTAINLY RECOMMEND."
"Professional & expedient"
"Very helpful service, Friendly staff that go out of their way to help you make the right choice"
"Helpful staff who answered all questions via phone or email, delay acquiring vehicle but valid reaso..."
"Great customer service and communication. Prompt response to any queries."
"Very prompt and helpful service as always."
"Very good and prompt service. Thank you."
"The agent I dealt with was very timely and professional and importantly patient with me and my chang..."
"Excellent customer service. Friendly and helpful."
"I have never leased before and have been amazed at how easy it has been. It took less than 3 weeks f..."
"Car was delayed by a few weeks and i found the members of staff i dealt with a little incompetent. F..."
"Delivery date was not as initially stated.<br/>The date changed from Mid October to Early December a..."
"Very good. Kept well informed. Car arrived on agreed day and we are very happy with it. Jody has bee..."
"Excellent staff and very helpful"
"Second car leased so very easy to do."
"Excellent service, love my new Audi S3. A hassle free experience."
"From first contact through to obtaining my chosen vehicle. I found the process very efficient, enjoy..."
"Good service. Prompt response to queries. Fast and pain free!"
"The ordering experience was very quick and accurate."
Q1. Do I own the car at the end of the leasing agreement?
A. With personal car hire agreement (PCH) then the car needs to be returned at the end of the lease agreement. However, we can offer personal contract purchase (PCP) the option is there. At All Car Leasing we give the option and advise on the best deal for your needs.
Q2. Is it cheaper to lease than to buy a car?
A. We have written a specific article on this question - you can find that here.
Q3. What happens if the car needs to be repaired?
A. If the car has been in an accident then it is the same as any other situation - you would need to get in touch with your insurance. The insurance is the drivers responsibility.
If you are unfortunate enough to have your vehicle stolen or written off, there may be a shortfall between the value of the vehicle and the outstanding finance amount. In these circumstances optional GAP insurance would cover the difference and would allow you to replace the vehicle without the burden of any shortfall.
Q4. My car needs a service/new tyres/MOT! What do I do?
A. We offer a maintenance package which covers all of the above. In the event of an MOT...the car is new and doesn't need one!
Once you have taken delivery of your vehicle, our optional maintenance package takes the worry out of vehicle ownership. Maintenance is carried out at the main dealer of your choice leaving you in control of where and when. Most main dealers will offer a courtesy vehicle whilst yours is being serviced or repaired, but if you can’t be without a vehicle you can arrange a relief vehicle as an optional part of the contract, available after 24, 36 or 48 hours.
Q5. What if my car breaks down?
A. Most new vehicles have breakdown cover as part of the manufacturer’s warranty. If it doesn’t we can arrange optional cover through the AA, for additional peace of mind.
Q6. I have bad credit, what do I do?
A. If you aren't sure what your credit status is then it would be best to check our leasing credit page as it has more in depth information about having bad credit or general credit information. You can get a free credit check here.
Q7. What documents do I need to take out a lease?
A. Details can be found at the required documents page
Q8. Can I drive the car if the lease is in someone elses name?
A. Yes! If you are a parent or a partner etc and you would like to lease for someone else to drive that is fine. Provided they are fully insured there won't be a problem. However, we are not able to lease if the car will be used as a taxi, hired out etc. You can find out more about the car hire/rental policy here.
Q9. What does X word mean?
A. Take a look at our jargon buster page if you are unsure of some of the terminology.
Q10. I am 18/only just passed my test, can I still lease?
A. Yep! As long as you have a valid full UK driving license it is fine.
Q11. Do you take part ex cars?
A. We have taken part exchanges in the past, but there are some requirements (car must be in decent condition etc) if this something you want to do mention it in the comments section of an enquiry or use the contact us form.
Q12. Are your special deals permanent?
A. Unfortunately not, most of of our special offers are quite time sensitive and are limited in stock. If there is a special you like the look at is advisable to enquire as soon as possible.
Q13. I am on JSA/Benefits - Can I lease a car?
A. As a finance provider we need to lend responsibly so we only lease to people or organisations that can show proof of income. If you can show us that you have a regular and permanent cash flow we can help, unfortunately we would not be able to lease to individuals on JSA or benefits.
Q14. Do you deliver nationwide?
A. Yes, although we are based in Mobberley, Cheshire we offer car lease deals all over the UK including Northern Ireland. The cars come from every part of the uk and are delivered to your door no matter where in the UK you are. Full details of our nationwide delivery can be found here.
Q15. What is the "Processing Fee"?
Q16. I have personalised registration plates? Can I use them?
A. Yes! But there are a few steps to make it easier. Read our personalised registration plates page for more info.
Q17. Can I get maintenance?
Q18. Do you have a forecourt? Can I come and see the cars?
A. We source our cars from dealers so unfortunately we do not have a forecourt. Click for more details.
Q19. Can I go for a test drive?
Q20. Does insurance come included in the car leasing deal?
A. No, click here for more details.
Q21. What is a factory order?
A. A Factory order is when the car is built to your specifications by the manufacturer. A factory order would be necessary if the car is out out stock or you are asking for something very specific.
Q22. I am having trouble using the website, please help!
A. Please view our inforgraphic on how to navigate.
Q23. Where can I find the terms and conditions?
Q25. What is the "initial deposit?"
Q26. What about excess mileage charges?
Q27. What hapens at the end of the contract?
A. Typically, the car is handed back to the finance company and you are free to start fresh or move on elsewhere. However, you may be able to extend the contract or buy the car. You can find more details about that here.
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