The Financial Conduct Authority (FCA) legally require us to provide you with an ‘Initial Disclosure Document’. The FCA is an independent regulator for financial services. We will outline in this initial disclosure document the services we charge for and identify how we are regulated, along with our complaints procedure and information about the Financial Services Compensation Scheme
Euro Car Group Limited trading as allcarleasing is authorised and regulated by the Financial Conduct Authority. Our role is to provide customers with a broker service and to form suitable vehicle leasing agreements with our financial partners and customers. More information about the staff and the role of allcarleasing can be found on our About Us page here.
We give customers comparative details for their most suitable request, we provide impartial information on vehicle makes and model to the best of our knowledge. To be able to provide our most accurate service we may request customers personal information about their circumstances to establish a line of credit. It is vital that all information provided is relevant and accurate to assure we provide the most suitable agreement.
Our business charges for just two services, a processing fee of £199.99 plus VAT is charged per agreement this charge is to cover the costs of documents, processing and staff to arrange the agreement with the finance provider and the dealership. Providers and lenders may also pay allcarleasing for brokering any deals this will often change from one deal to another.
Quotes provided are no obligation and are subject to changes in price from funders, manufacturers and government charges. Once a vehicle and price have been agreed and documents have been signed a fourteen-day cooling off period shall begin, this is required to allow enquirers the opportunity to review their documents and deal with the ability to cancel their agreement without any penalty. Cancellations after this grace period are subject to a cancellation fee valued at five percent of the vehicles P11d value.
Customers who cancel after signing their agreement are subject to a five percent service charge of the vehicles P11d valuation.
As a credit broker regulated and authorised by the Financial Conduct Authority we will introduce customers to a range of our approved lenders to agree on finance for the most suitable vehicle, with supporting any products or servicing options including a vehicle maintenance pack. Our goal is to provide the most suitable deal to customers from some of the UK’s most trusted and prestigious finance providers.
Euro Car Group Limited trading as allcarleasing is regulated by the FCA. Our registered number is 718283. To verify visit the FCA register page here: FCA register, alternatively contact the FCA by phone on 0800 111 6768 quoting our registration number.
We pride ourselves on excellent customer service, should you have experienced an unsatisfying service please contact our customer relations manager by email. Please outline your issue and your expectation for resolution.
As a compliant FCA regulated company, we are required to upon request provide customers with a documented complaints procedure. Complaints are handled professionally and can be directed to our Customer Services Manager. Complaints can be posted to allcarleasing, Mobberley Station House, Station Road, Mobberley, WA16 7QJ. Complaints can also be made by email to [email protected] or initiated by telephone on 01565 880 880.
If you have a complaint that continues to be unresolved after 8 weeks from the date the initial complaint was made customer have the right to forward the complaint to the Financial Ombudsman Service who will resolve disputes as an alternative to the courts. To contact the Financial Ombudsman Service with your complaint you can complete their online application here. Contact them by phone on 0800 023 4567, complaints can also be sent by email to [email protected]. As an authorised FCA business allcarleasing is covered by the Financial Services Compensation Scheme which was set up to administer the compensation policy. The Financial Services Compensation Scheme was established by major insurance companies to compensate customers when authorised companies are unable to satisfy claims against them.
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